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Go to the shop#Frequently asked questions
For any other query, do write us at teaingredients@gmail.com or call us on 8400632370 and we will be happy to assist. Keep Sipping !!!
1. What are the shipping fees?
We ship our products using various post services. All orders above Rs.1000 are eligible for free shipping.
2. Do you have cod delivery?
We are working on it and we will share an update when it is done.
3. Who pays for shipping if I send them back?
Customer is liable to pay for shipping for a product being returned.
4. How long does it take for the delivery?
Generally, it takes 3 - 7 working days
5. My items have not arrived what can I do?
Track your order through the tracking id provided in the email. For any reason if you feel the shipment is delayed than expected, do write us at teaingredients@gmail.com or call us on 8400632370 and we will be happy to assist.
6. How can I track my shipment?
You can track your shipment by clicking on the orders page. You can also track your shipment by heading to our dedicated tracking page. Simply enter your "order id" or "AWB number" to track your order.
7. Can I cancel my order?
All cancellation requests must be done within 24 hours of placing the order or before your order has been shipped. Orders once shipped cannot be cancelled.
8. Can I cancel my order partially?
Yes, We can help you with a partial cancellation. Please write to at teaingredients@gmail.com or call us on 8400632370
9. How do you refund my money?
Refund will be done in the same account from which the payment was made, and it will reflect in your account once the refund is complete.
10. How long does it take to receive my refund?
It takes up to 7 business working days to make the refund to your account.
